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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kayla Gutierrez

Kayla Gutierrez

September 22, 2024

5  out of  5
rating by Kayla Gutierrez
"Exceptional Service from Chelsie – Highly Recommended! I recently had the pleasure of working with Chelsie for our car insurance needs, and we couldn't be more satisfied with the experience. From the start, she was incredibly knowledgeable, patient, and attentive to my specific situation. Chelsie took the time to explain all of our coverage options in detail, ensuring we fully understood each one before making a decision. Her professionalism is top-notch, but what really stood out was her genuine care for finding the best policy that suited our needs. She was prompt in her communication and always available to answer our questions, making the process seamless and stress-free. If you're looking for an insurance agent who truly has your best interests at heart, I highly recommend Chelsie. She made the entire experience easy and enjoyable. I will definitely be referring her to family and friends!"
We responded:
"Thank you so much for your wonderful review, Kayla! We're thrilled to hear that you had such a positive experience working with Chelsie. She truly goes above and beyond to ensure her customers feel informed and cared for, and it’s fantastic to know that her dedication made the process seamless for you. Your recommendation means the world to us, and we appreciate you taking the time to share your thoughts. If you or your family and friends ever need assistance in the future, don't hesitate to reach out! - Aaron"
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Stacy Daubar

September 9, 2024

1  out of  5
rating by Stacy Daubar
"Worst of the worst. Very unprofessional and RUDE. After a 6-month policy my renewal papers came in and when I called to pay it they jacked up the rate on me. I told them no this is the price the renewal paper says from State Farm headquarters and the guy just argued with me and said that I had to pay the higher price that he stated. Which had also gone up significantly despite the fact that I had no accidents or tickets or indiscrepancies. And then they do not take no for an answer. If you don't renew with them they just keep harassing you and harassing you sending you texts and emails telling you your payment is due. On a policy you already told them you aren't going to renew. They also repeatedly harass you about life insurance and other insurances I've told them numerous times I don't want or need. They are just jerks. They know what they're doing, they know they're rude they just don't care. One woman in the office Heather was nice but the men are extremely immature and unprofessional. Do yourself a favor and call Progressive. My new policy for the same 6 months was $200 cheaper and it has the exact same coverage. The people at progressive are also very knowledgeable, professional, respectful and don't harass you or continuously try to sell you things you don't need."
We responded:
"Stacy, thank you for taking the time to provide your feedback. I’m truly sorry to hear about your recent experience with us. This is certainly not the level of service we strive to offer. I understand your frustration with the rate increase and the difficulties you encountered when trying to resolve the issue. I apologize for any confusion or frustration this may have caused. I assure you that we aim to be transparent with our rates and to address any discrepancies promptly. Regarding the communication about your policy and other products, I understand how frustrating repeated follow-ups can be. We are known for our excellent customer service and I can assure you our only intent is to further assist you. We will review our practices to ensure we respect our clients’ preferences and avoid any unwanted contact. I’m also glad to hear that Heather provided you with good service. I’ll share your feedback with her and the rest of our team to ensure we continue to improve. If you’d like to discuss this further or if there’s anything else I can assist with, please feel free to reach out to me directly at the office. - Aaron"
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fran phillips

August 26, 2024

5  out of  5
rating by fran phillips
"Brian has been very helpful to me as for helping me to find my policy to save me money.Thank you!"
We responded:
"I’m happy to hear Brian took such great care of you, Fran. Thanks for sharing your positive experience! - Aaron"
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Sean Mulry

July 31, 2024

5  out of  5
rating by Sean Mulry
"Jacky and Aaron operate a quick and efficient business here. I called this morning, and was promptly directed by Nick and given a quote in under 5 minutes. My quote was complex since I had to move an old car of mine to my home in Florida from out of state, but Jacky handled it with ease and grace. She quickly emailed me a nice follow-up message. It's good to see Insurance providers take care of their new customers so expediently, and proactively listen to their customers needs."
We responded:
"Your experience with our team is exactly what we strive for, Sean. Thank you for the opportunity to serve your insurance needs! - Aaron"
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David Sussman

July 6, 2024

5  out of  5
rating by David Sussman
"Knowledgeable, helpful, excellent service and follow up, highly recommend!"
We responded:
"David, I'm so glad you were happy with your experience in my office. Thanks for your business! - Aaron "
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Garth Battick

June 23, 2024

4  out of  5
rating by Garth Battick
"My experience with this insurance agency was very good overall. However, my assessment is specifically regarding the staff member, Jacky Cammarata, with whom I had the majority of interactions via phone or email. I found Jacky to be knowledgeable, professional, efficient and personable. I had a variety of insurance related needs which Jacky addressed with ease. I highly recommend this agency based on my experiences with Jacky."
We responded:
"Garth, serving our customers with the utmost time and attention is a number one priority at our State Farm Agency. We appreciate you! If we could do anything to earn that extra star, please let us know. - Aaron"
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Sophine Burton

June 21, 2024

5  out of  5
rating by Sophine Burton
"Very patient and friendly"
We responded:
"Sophine, I appreciate your kind feedback! Thank you! - Aaron"
Profile photo of Sean Fillingham

Sean Fillingham

June 21, 2024

1  out of  5
rating by Sean Fillingham
"This office is the worst. They call like sales people. There’s a guy named will who called me back to back to back to back to back after I told him to stop and he had the wrong person. The “leader” of this office is unreachable. These people are the worst."
We responded:
"Sean, I appreciate your feedback and sincerely apologize on behalf of State Farm for a less than 5-star experience. My team and I are committed to our customers and providing excellent service, if there is anything I can assist you with in the future please contact me at the office. Thank you. – Aaron"
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daphine cameron

June 5, 2024

5  out of  5
rating by daphine cameron
"I would like to thank Kevin Yates for all his patience and understanding. It was a long slow process for me, but his patient made it real easy. Thank you, Kevin keep being the Patient person that you are."
We responded:
"Hi, I appreciate you allowing my team and I to provide you with an exceptional experience. We hope to serve your insurance needs for a lifetime. - Aaron"
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Art Shaul

May 10, 2024

5  out of  5
rating by Art Shaul
"Brian Dooly is an awesome agent here, very helpful"
We responded:
"Art, thank you for your feedback! I'm glad to hear that you found Brian to be extremely helpful. We strive to provide excellent customer service. - Aaron "
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Jason Ghent

May 8, 2024

5  out of  5
rating by Jason Ghent
"Kevin was very helpful with getting me set up with a competitive auto policy and a life insurance premium"
We responded:
"Jason, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business! - Aaron "
Profile photo of Ron Ellison

Ron Ellison

May 6, 2024

5  out of  5
rating by Ron Ellison
"One phone call took care of all of my needs for a new policy. Kevin was amazing! Thank you very much!"
We responded:
"Ron, feedback of any kind is how our team will continue to grow and learn from one another. Thank you for sharing your kind words! - Aaron"
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Gina DiLello

April 30, 2024

5  out of  5
rating by Gina DiLello
"I worked with Kevin in finding an auto policy. He was to work with, efficient, and helped find us find coverage that'll be saving us a lot! Highly recommend!"
We responded:
"Gina, continuing a relationship with our customers is what we look forward to after we have assisted you with your current insurance matters! - Aaron"
Profile photo of Phyllis Stanko

Phyllis Stanko

April 30, 2024

5  out of  5
rating by Phyllis Stanko
"i received my policy easily and efficiently. I am glad to return to State Farm and this agent. Phyllis Stanko"
We responded:
"Thank you for your kind review, Phyllis! My team and I will always be here for you. We are honored to be able to assist you with your insurance needs! - Aaron "
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Jason Hospodor

April 16, 2024

5  out of  5
rating by Jason Hospodor
"Very helpful, made getting insured super easy and quick."
We responded:
"Jason, we are always here to help in any way that we can and make things as easy as possible! Thank you so much for taking the time to share this great review with our office! - Aaron"
Profile photo of Chris Pagliuca

Chris Pagliuca

April 10, 2024

5  out of  5
rating by Chris Pagliuca
"I have had State Farm for almost a year and have been extremely happy with them and the services provided by Aaron and Brian. They are very quick to respond to questions and always helpful, would recommend them to anyone looking for excellent service!"
We responded:
"Chris, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your recommendation! - Aaron "
Profile photo of Tangelous Love-Wingfield

Tangelous Love-Wingfield

April 8, 2024

5  out of  5
rating by Tangelous Love-Wingfield
"Rosemary is a Great Agent usually I hang up on these kind of calls and I do not answer when I see the number but she was so polite and sincere I was able to see that she wasn't just trying to sell me insurance she really wanted and did save me over $1,000 so thus Agent should be promoted this Agent really cares thank you State Farm for hiring her"
We responded:
"Hello, I’m so glad we were able to give you the confidence with your chosen policy. We promise to continue giving you an exceptional service with our steadfast dedication throughout your time with us. - Aaron"
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Dave Holmes

March 15, 2024

5  out of  5
rating by Dave Holmes
"Rosemary E. Marroquin is the best! She handled everything I needed to perfection along with great customer service! She answered every question I asked and made the transition process smooth as butter! Thank you Rosemary for all your help!"
We responded:
"Dave, thank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Aaron "
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Gerard Bianchi

March 14, 2024

5  out of  5
rating by Gerard Bianchi
""Brian Dooly's dedication truly impressed me. Thank you for providing excellent service and always going above and beyond to answer my questions and meet my home and auto insurance needs. Your responsiveness has made navigating my insurance search stress-free. I greatly appreciate your commitment to ensuring my peace of mind and financial security. Keep up the fantastic work!""
We responded:
"Gerard, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Aaron"
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Gena Hester

March 13, 2024

5  out of  5
rating by Gena Hester
"Kevin was great, everything went quick and very smooth. The best part, I got some very good discounts."
We responded:
"Thank you for the 5-star review, Gena! My team and I have very much enjoyed working with you! - Aaron"
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Stephen J

March 11, 2024

5  out of  5
rating by Stephen J
"Kevin provided an Excellent professional service. Clear and easy no hassle."
We responded:
"Thank you for your kind review, Stephen! It was our pleasure helping with your insurance. - Aaron "
Profile photo of Amanda Corrao

Amanda Corrao

March 9, 2024

1  out of  5
rating by Amanda Corrao
"Update 3/8/24. Aaron told me on the phone that when I finally called 1-800 # to file a complaint about my agent and the customer service rep thought it was a professional thing to do and put me on a 3 way call instead of doing what I wanted. I was told 1 specific thing about the payout for the hospital indemnity policy, and that was not true. Aaron told me my spouse had 2 weeks to be seen by a dr or er for the hospital indemnity payout. That's an absolute lie! I just got the rejection letter from statefarm. They're not paying out on a stupid policy that Aaron lied to me about. This office is a joke. I'm really tired of the people in this office lying to me. Why are you in the insurance business? This insurance company is the worst I've ever had. And I've had some questionable companies when I was in my 20s. I'm so beyond disappointed in Statefarm as a whole. You can pay millions put on your stupid commercials. But not $300 on the hospital indemnity policy when my spouse did go to an outpatient facility, but they don't take car accidents as Aaron's office told me that was an option. Gee, Another lie. Update 2/3/24: I just found my original policy for the hospital indemnity policy. & You have 72 hrs to be seen by a physician in a medical setting & to turn in the documents to the ins. That's not what I was told by the current office staff. I also was told it's a straight one-time payout of $300 payout for medical reimbursement. That's not what the policy I have says. But, with their ignorance, they did end up screwing my husband out of $300 due to the staff not knowing their job. Original post below. 2/1/24 I called again today to get some clarification about the hospital indemnity policy after an accident 0n 1/31/24. This is the worst office EVER! Every time I call, I get different answers, or no one can answer my questions, and they give me the run around or want to pass me off and not have to answer my questions. Even better, the women have nasty attitudes with you when you have to repeat yourself to them a few times in different ways so you can get your point across to them. NONE! of you should be working in insurance if you can't answer basic questions. I was 100% lied to about the Hospital Indemnity part of my policy. The hospital payout of $300 is nothing but a scam. It's ONLY a reimbursement from the costs of an ER visit. We were told it's just like Aflac. This office needs all new employees or to be shut down."
We responded:
"Hello, thank you for giving me the opportunity to provide clarity to you on this issue during our conversation. As discussed, our team is doing everything we can on our end to find resolve with this current matter. We pride ourselves on our excellent customer service and value each and every one of our customers. We will be in touch again soon, but if you have any other questions, please feel free to reach out at any time. - Aaron"
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Michelle Ostrowski

March 5, 2024

5  out of  5
rating by Michelle Ostrowski
"Kevin was great! He helped me get affordable coverage and was super helpful. Thanks Kevin :)"
We responded:
"Michelle, reading your positive review made our day! Your experience with our team is exactly what we strive for. Thank you for sharing! - Aaron "
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Mark Viehland

February 29, 2024

5  out of  5
rating by Mark Viehland
"Brian Dooly on the Kilbridge team is awesome. Very easy to work with, communicates clearly, follows up with you and makes the work on the customer side seamless. Switched from Allstate and never going back."
We responded:
"Mark, thank you kindly for the nice review and feedback about the service you received from Brian. We are very happy to have earned your business with State Farm and hope you call or stop in soon! - Aaron "
Profile photo of Denisia Johnson

Denisia Johnson

February 28, 2024

5  out of  5
rating by Denisia Johnson
"Mr. K. Yates made getting insurance fast and easy, he answered all my questions and a great price better than what I had! This is the first time I wouldn't mind telling someone about getting insurance!"
We responded:
"Denisia, thank you for the opportunity to serve your insurance needs! We appreciate the 5 stars and the recommendation! -Aaron"